Restore files
Machines → pick the machine → Restore files. Choose the day, tick the items and the destination.
Support
We are here to get your backup running again
Write to support with the details below and the answer comes faster. For an urgent restore, reach us on WhatsApp.
Technical supportsuporte@e-backup.cloudOpens a ticket. Tell us the machine, the time and what the console showed.
Mon–Fri · 8am to 6pm (BRT)
Urgent? WhatsApp+55 11 92201-3261For a restore that cannot wait: send the machine name and what needs to come back.
Mon–Fri · 8am to 6pm (BRT)
What to include in the email
With this we can find the problem without asking back.
- Organization name
- Machine name (hostname)
- Date and time of the failed job
- Message shown under Activity
- Agent version (Machines → Agent details)
Quick help
Install an agent
Machines → Add machines. The installer already carries your organization's enrollment.
I lost my authenticator
An administrator of your organization resets 2FA under Settings → People. On your next sign-in you enroll a new one.
I forgot my password
Use “Forgot my password” on the sign-in screen. The link arrives by email.